Overview

I encountered a bug where clicking Browse in Archivematica did not allow me to view folders or files. Here I introduce the cause and solution.

/transfer/

Symptom

/administration/storage/

Error retrieving locations: is the storage server running? Please contact an administrator.

Accessing the following returned this JSON:

/transfer/locations/

{
  "message": "Error retrieving source directories",
  "status": "Failure"
}

Solution

Accessing the following showed that the Storage Service was inaccessible.

/administration/general/

After correcting the Storage Service URL, the error was resolved.

Summary

I hope this serves as a useful reference for anyone experiencing the same issue.